David Zumsteg

Communications/Writing

• Created and designed Intranet and Internet web pages

• Taught Journalism course at the University of Delaware

• Served as main writer for departmental communications, including website content, letters from management, promotional and marketing plans, and urgent broadcasts to all employees

• Managed team of employees to maintain departmental websites across the country

• Editor of 12-page color newsletter distributed to sites nationwide - Managed staff of eight writers, assigned  and edited stories, managed deadlines, and assisted with image enhancement and Quark layout for final printing

• Served as News Director for WXDR-FM 91.3

• Prepared and released Press Releases for national distribution

• Created and produced Departmental Newsletter

• Wrote letter book for Bank Chargeback and Correspondence Departments

• Developed and wrote auditing procedures for Collections Support Department

• Wrote procedures for start-up Chargeback/Correspondence Departments

Professional Skills

• Proficient in Microsoft Word, Access, Excel and PowerPoint

• Developed and created databases in Excel and Access for various Bank departments: (Collections, Collections Support, Payment Research, Employee Recognition Program, Credit Maintenance, Call Center, New Accounts, and Compliance)

• Created commercial websites using HTML editing software and Adobe software

• Developed and presented to Bank employees a training session on basic PowerPoint

• As Marketing Liaison, traveled to national conventions as Bank representative

• As Quality Analyst, was responsible for identifying and developing corrective actions for recurring procedural issues